Privacy Policy

1. Introduction

This Privacy Policy describes how Safexen collects, uses, stores, shares, and protects your personal information when you access or use our website www.safexen.com and related mobile applications, devices, and services (collectively referred to as the "Platform").

By accessing or using our Platform, you agree to the terms of this Privacy Policy, our Terms of Use, and applicable service terms. If you do not agree, please do not use our Platform.

Our services are currently offered only within India, and your personal data is primarily stored and processed in India, in accordance with applicable Indian laws.

2. Information We Collect

We may collect the following types of information:

• Personal details such as name, address, email ID, phone number
• Account credentials and login information
• Device and usage data related to Safexen security devices
• Transaction and payment-related information
• Communication records when you contact our support team

Sensitive personal data such as payment details or biometric information (where applicable) is collected only with your explicit consent and in compliance with applicable laws.

You may choose not to provide certain information, however this may limit access to some features or services.

3. How We Use Your Information

Your information may be used to:

• Provide and manage Safexen services and devices
• Send alerts, notifications, and service-related communications
• Improve platform functionality and user experience
• Prevent fraud, misuse, and security threats
• Comply with legal and regulatory obligations
• Conduct research, analytics, and service improvements

Marketing communications will be sent only where permitted by law, and you may opt out at any time.

4. Sharing of Information

We may share your information with:

• Our parent company, affiliates, and internal teams
• Trusted service providers and technology partners
• Payment gateways and logistics partners (if applicable)
• Government or law enforcement authorities when required by law

We do not sell your personal data to third parties.

5. Security Precautions

We implement reasonable technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

While we strive to protect your data, no system is completely secure. Users are responsible for maintaining the confidentiality of their login credentials.

6. Data Retention & Deletion

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

You may request account deletion by contacting us. Upon deletion, access to your account and related data will be permanently removed, subject to legal or operational requirements.

7. Your Rights

You have the right to:

• Access and update your personal data
• Request correction or deletion of your data
• Withdraw consent for data processing

8. Consent & Withdrawal

By using our Platform, you consent to the collection and use of your data as described in this Privacy Policy.

You may withdraw your consent by writing to us with the subject line: "Withdrawal of Consent for Personal Data Processing". Withdrawal will apply prospectively and may affect service availability.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated through the Platform or other appropriate channels.